Privacy Policy

Last updated: May 2026

Ladanne Global Private Limited (“we”, “us”) operates the Miss Bae Platform. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you use our website, apps, and services. By using the Platform, you consent to this policy together with our Terms & Conditions.

1. Scope

This policy applies to information collected through the Miss Bae Platform and related electronic communications. It does not apply to third-party websites or apps linked from our Platform; please review their policies separately.

2. Information we collect

Information you provide

Identity and contact: name, mobile number, email, delivery addresses.
Account and profile: preferences, date of birth or anniversary if you choose to provide them.
Orders and payments: order history, transaction references (payment card/UPI details are handled by PCI-compliant payment partners; we do not store full card credentials).
Communications: messages to customer support, ratings, reviews, surveys, and referral contacts you submit with consent.

Information collected automatically

Device and log data: IP address, browser or app version, operating system, crash logs.
Usage data: pages viewed, searches, clicks, session duration, referral source.
Location: approximate or precise location when you enable location for delivery or store selection.
Cookies and similar technologies: as described below.

3. How we use information

Process orders, payments, delivery, returns, and customer support.
Authenticate your account and send OTP or transactional notifications.
Personalise offers, recommendations, and content where permitted.
Improve the Platform, security, fraud prevention, and analytics.
Comply with law, enforce our Terms, and resolve disputes.
Send marketing communications with your consent; you may opt out anytime.

4. Legal basis & consent

We process personal data based on your consent, performance of a contract (fulfilling orders), legitimate interests (improving services and security), and compliance with legal obligations under applicable Indian law.

5. Sharing of information

We may share information with:

Logistics and delivery partners to fulfil orders.
Payment gateways and banks to process payments.
Technology vendors hosting, analytics, messaging, and customer support tools under confidentiality obligations.
Regulators, law enforcement, or courts when required by law.
Affiliates within the Ladanne Global Private Limited group for internal operations, subject to this policy.

We do not sell your personal information to third parties for their independent marketing.

6. Cookies & tracking

We use cookies, pixels, and local storage to keep you signed in, remember preferences, measure traffic, and show relevant content. You can control cookies through browser settings; disabling some cookies may limit Platform features.

7. Data retention

We retain information for as long as needed to provide services, meet legal, tax, and accounting requirements, and resolve disputes. Thereafter we delete or anonymise data unless further retention is required by law.

8. Security

We implement reasonable technical and organisational measures to protect personal information. No method of transmission over the internet is completely secure; please use strong passwords and protect your OTP.

9. Your rights

Subject to applicable law, you may request access, correction, or deletion of certain personal data, withdraw marketing consent, or raise grievances by contacting us. We will respond within timelines prescribed under applicable rules.

10. Children

The Platform is not directed at children under 18. We do not knowingly collect personal data from minors without appropriate guardian consent as permitted by law.

11. Changes to this policy

We may update this Privacy Policy periodically. Material changes will be indicated by updating the “Last updated” date. Please review this page regularly.

12. Contact & grievance officer

Ladanne Global Private Limited
402, Venture X, Landmark Cyberpark, Sector 67, Gurgaon – 122018, Haryana, India
Email: support@ladanne.com